Returns & Exchanges

At Taffy Shop, we want you to be 100% satisfied with your sweet treats, which is why we offer a satisfaction guarantee on every order. If your taffy isn't perfectly soft and delicious, we are committed to making it right through a replacement or refund.

1

Contact Our Team

Reach out to our customer support within 30 days of delivery with your order number and a brief description of the issue.

2

Provide Documentation

For quality concerns or shipping damage, please include a clear photo of the product and packaging to help us improve our process.

3

Review Process

Our team will review your request within 2 business days to determine if a return shipment is required or if a direct credit can be issued.

4

Resolution

Once approved, we will immediately process your replacement shipment or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing